At The Shop Spa, we want you to be completely satisfied with your purchase. If you are not happy with your order, you may return it under the following conditions:

1. RETURN ELIGIBILITY

• Returns must be requested within 3 days of receiving your order.
• Items must be unused, unopened, and in original packaging.
• Proof of purchase is required.

2. HOW TO INITIATE A RETURN

• Email us at [Your Email] with your order number and reason for return.
• Once approved, you will receive return instructions.
• Customers are responsible for return shipping costs.

3. REFUNDS

• Refunds are issued within 5-7 business days after we receive the returned item.
• Original shipping charges are non-refundable.

4. EXCEPTIONS

• We do not accept returns on used or opened personal care items for hygiene reasons.
• Sale items and gift cards are non-refundable.